PINE VIEW ATUO GROUP ACCESSIBILITY STANDARD FOR CUSTOMER SERVICE
'Providing Services to People with Disabilities'
The Pine View Auto Group is committed to excellence in serving all customers including people with disabilities.
We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities pertaining to vehicles sales and/or service, Pine View Auto Group will notify customers promptly.
This clearly posted notice will include information about the reasons for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at all Pine View Auto Group locations at:
Airport Nissan – 3095 Queen Street East, Brampton, ON, L6T 5V5
Pine View Hyundai – 3790 HWY 7, Woodbridge, ON, L4L 9C3
Pine View West Hyundai – 180 Delta Park Blvd., Brampton, ON, L6T 5G1
Information and communications
We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports.
We will also meet internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario's accessibility laws.
Training for Staff
Pine View Auto Group will provide training to employees, volunteers and others who deal with the public or third parties on their behalf.
Individuals in the following positions will be trained: Managers, all Departments Salespersons, Foremen, Shuttle Bus Driver, Car Jockeys, all Reception Personnel.
This training will be provided to staff within 90 days of hire.
Training will include:
An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
Pine View Auto Group 's plan related to the customer service standard.
How to interact and communicate with people with various types of disabilities.
How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person.
What to do if a person with a disability is having difficulty in accessing Pine View Auto Group's services.
Staff will also be trained when changes are made to the plan.
Customers who wish to provide feedback on the way Pine View Auto Group provides services to people with disabilities can via email, verbally suggest or call Pine View Auto Group.
All feedback will be directed to Secretary Treasurer, Anna DeSantis or Manager on duty.
Customers can expect to hear back within 60 days. Complaints will be addressed according to our organization's regular complaint management procedures.
Modifications to this or other policies of Pine View Auto Group that does respect and promote the dignity and independence of people with disabilities will be modified or removed.
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